Refund policy
We want you to be completely satisfied with your Morton Arts paintings and prints, but if for any reason you're not, we offer a 30 day return period for your peace of mind. The 30 day return window starts at the date of delivery. If you decide to return your print please contact us first. Then simply pack it up in its original packaging in excellent condition, and we'll issue a refund once we receive it.
Please note that the buyer is responsible for the cost of return shipping, and if the item isn't returned in its original condition, there may be a loss in value that we'll need to consider. We know that returns can be a hassle, so we'll do everything we can to make the process as smooth as possible.
At the end of the day, we just want you to be happy with your purchase, so if you have any questions or concerns, please don't hesitate to reach out to us. We're here to help!
You can always contact us for any return question at saramorton@mortonarts.com
Please note that returns will need to be sent to the following address: 161 Willard Circle Westwood MA 02090
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the print or painting you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saramorton@mortonarts.com.
European Union Right of Withdrawal 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Our on demand prints that are made to order (3-5 days processing) are exempt from the right of withdrawal 14-day cooling off period. Regardless, the same return policy as stated above applies to EU customers. Please notify us via email of your return request : saramorton@mortonarts.com. Returned items must be in the same condition as received. Please use the original box and packaging provided, as our prints — particularly stretched canvas — are shipped in custom-sized boxes designed to protect the artwork during transit. If the original packaging was damaged upon delivery, please contact us at saramorton@mortonarts.com before returning so we can advise on suitable alternative packaging. Returns received with damage attributable to inadequate packaging may be subject to a deduction from the refund reflecting the diminished value of the item.
The buyer is responsible for the cost of return shipping. The return cost of shipping would be calculated by the shipper of your choice based on the weight, size, value of item and distance traveled. You will also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 calendar days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at saramorton@mortonarts.com.
EU customers may exercise their right of withdrawal by notifying us in writing at saramorton@mortonarts.com within 14 days of receiving their order. A model withdrawal form is available upon request.